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Healthcare doesn't always require a waiting room or a scheduled video call. Asynchronous care is a straightforward way to get medical treatment by sharing your symptoms with a provider through a secure form.
Our providers can help with common, non-emergency conditions. If your symptoms suggest you need an in-person exam, we will let you know.
-Ears: Outer ear infection
-Nose & Sinuses: Sinusitis, congestion, and post-nasal drip.
-Throat: Sore throat or pharyngitis.
-Eyes: Pink eye (conjunctivitis) and associated irritation.
-Chest & Cold: Common cold, cough, COVID-19 and influenza.
-STI Treatment: Safe and discreet.
Note: For your safety, we cannot treat patients who are currently pregnant or breastfeeding through this platform.
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We review your info and send a prescription to your local pharmacy, often within hours. It’s professional medical care designed to fit into your life, available 24/7 in both English and Spanish.
Choose from our six care categories, including Sinuses, Cold & Flu, and STIs.
Create your account, upload a valid ID (required for your safety), and complete a $39 consultation payment.
Fill out a brief intake form about your health history and current symptoms.
A licensed clinician will review your case and message you through our secure platform within 4 hours.
If treatment is appropriate, we will send a prescription directly to the local pharmacy of your choice.
Your pharmacy will notify you when your order is ready for pick up.
Dr. Emill Levasseur-Sanchez is a Dominican-born, bilingual physician board-certified in Internal Medicine and Obesity Medicine, licensed across all 50 states, D.C., and Puerto Rico, with a medical degree from UNIBE and residency training at Lincoln Medical Center affiliated with Cornell University.
Through his work in telemedicine, clinical leadership, and physician entrepreneurship, he is dedicated to building healthcare systems that are accessible, culturally aligned, and designed around the needs of Spanish-speaking communities in the United States.
Dr. Joanna Kingsley Tavárez is a dual board-certified Internal Medicine and Obesity Medicine physician, trained at Pontificia Universidad Católica Madre y Maestra and Lincoln Medical Center affiliated with Cornell University, with over a decade of clinical experience as a hospitalist, residency faculty member, and telehealth physician.
Fluent in English and Spanish and licensed across all 50 states, D.C., and Puerto Rico, she is committed to delivering personalized, patient-centered care that breaks down language barriers for patients throughout the country.
You will receive a response from a provider within 4 hours, though it is often much faster.
If the provider determines that medication is necessary for your recovery, they will send a prescription to your preferred pharmacy. Please note that Zalud provides the medical consultation and prescription; you will pay for and pick up the physical medication at your pharmacy.
No. We offer a flat $39 consultation fee to keep care accessible for everyone. If you have insurance, please present it at your local pharmacy to pick up your prescription.
Currently, Zalud provides care for individuals between the ages of 18 and 64 years old . A valid government-issued ID is required for every patient to confirm identity and age before treatment begins.
Yes. Your ID and health information are protected on our secure, HIPAA-compliant platform.
During the intake process, you will be able to search for and select any pharmacy that is convenient for you. We can send prescriptions to all major chains and local independent pharmacies.
Our providers prioritize your safety above all else. If a provider determines that your condition requires an in-person exam, diagnostic testing, or a level of care that cannot be safely managed via text, they will provide clear guidance on your next steps.
Yes. To ensure patient safety and maintain medical standards, we require a valid photo ID (such as a driver’s license or passport) for every consultation request.
To ensure the highest quality of care, each consultation is dedicated to one primary concern (e.g., a sinus infection). If you have an additional concern related to anything we treat, please bring it up to your clinician via your chat within the patient dashboard.
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